Post Installation Support

Our Customer Support is first class. Our own staff check backups and key business parameters each day to ensure that all is working well. The role of support is to answer questions as well as solve problems.
   After all it is not possible to exhaust all potential issues at the outset, and it is usually impossible to foresee every eventuality. For example, if a Stock Take is an annual event, this would not form part of the training and implementation in most cases but would be advised on when necessary.

Our support staff will know your staff personally. As a result they tend to be viewed more as colleagues than as an external supplier. Our response times are very good, but we do reserve the right to prioritise support for the overall benefit of our customer base.

View our Support Contract.