Personal Customer Service

At Advensys we provide a personalised service in which our staff know the staff within our customers’ organisations. We do not operate on a Call Centre basis where problems are passed from person to person.

Every Request For Service is owned by a member of staff until resolved. So that customers are reassured by the fact that there will be just one point of contact for all I.T. issues. Whether it’s a problem with hardware, or a question regarding software, there is a single point of contact and resolution.

Our personalised service extends to system enhancements. Our staff install every system enhancement on behalf of our customers; we do not expect our customers to do this for themselves.

Customers think of our staff as being part of their own team.